Policies

MEMBERSHIPS
Terms & Conditions

Payable Monthly by automatic credit card charge only

May be shared with one (1) other person or one’s family designated at time of purchase

Stretches may be used for Guest(s) accompanying Member

May be cancelled at any time after the initial two (2) months of membership; no refund for unused stretches

May not be combined with other offers

PACKAGES
Terms & Conditions

Good For One (1) Year from Date of Purchase

May be shared with one (1) other person or one’s family designated at time of purchase

Package Holder may use Package stretches for Guest(s) accompanying Package Holder at the time of the stretch.

Non-refundable

May not be combined with other offers

LATE POLICY

Clients will be charged for their entire scheduled appointment even if they cannot be stretched for their full appointment length due to late arrival. If possible and at StretchLab’s discretion, the full length of the appointment may be given if the Flexologist has availability at the end of the scheduled appointment time.

CANCELLATION POLICY

GENERAL: THREE HOUR NOTICE REQUIRED

Appointments must be cancelled no later than three hours prior to the scheduled appointment.

Appointments prior to NOON must be canceled BEFORE CLOSE of BUSINESS the prior day.

24 HOUR NOTICE SITUATIONS:

The following require 24 hour notice:

Appointments for 3 or more people made by the same party

Appointments made for non-regular business hours (early morning appointments)

Appointments made for a specific Flexologist who is not regularly scheduled and is coming in to StretchLab at Client’s request.
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Clients WILL BE CHARGED for any appointment not timely cancelled.

A Client’s membership or package will be debited for a late cancel or no-show.

A Client with a credit card on file will be charged for a late cancel or no show.

A client whose account is charged must clear any negative balance prior to booking another appointment.

Reschedules made during the 3 hour window prior to a scheduled appointment are considered cancellations

Cancellations may be made in person or by phone only.